Getting Support

CIS is the first point of contact for all teaching and learning technology and pedagogy-related issues and problems.
 
CIS provides support for all courses in the Faculty of Applied Science: 

  • Architecture and Landscape Architecture
  • Community and Reginal Planning
  • Nursing
  • Engineering
 
  Support Groups
CIS
 LT Hub
 UBC IT AV Services

Support Type

 Canvas

  • Course Level (Including access and cross-listing)
  • Normal Business Hours
  • System Level (Pages not loading, errors uploading, etc.)
  • Extended Hours
 X X
Course Designs  1-on-1 Consultations  Workshops X X
Zoom Access X
 X
 X
Classroom Projectors X
 X
 X
Computer X
 X
 X
Networking X
 X
 X
Email X
 X
 X
CWL X X X
MS Teams X X X
  Contact Us! Email: LT.Hub@ubc.ca
 
CIS works closely with all APSC faculty instructors. We can take care of your course-related requests.
We can find the resources for you and escalate your request to the appropriate campus-level support.
Any requests supported by CIS that are sent to LT Hub, will be forwarded back to CIS.